Effective Date: 28/11/2022


1.    Who is involved?


This is a legally binding agreement between the Customer (‘You’) and Tigim, the service provider.

Tigim uses the pronouns ‘Us/We/Ours’ in this agreement. 


Tigim is a B2B SaaS platform that provides a way to analyse how language is being

used to help achieve your purpose (accessibility) and measure its impact on

business performance. 


The Customer (‘You’) is a company that is entering into an agreement with us. 


You (the Customer) can provide accounts for members within your company. They are called

‘Authorised Users’. 


This agreement gives details on the ways You and Authorised Users can access and use

our ser

2. What is needed to use this service? (Eligibility)

To use this service you must:

·      Be older than 18 

·      Complete the registration process with one of our team members

·      Agree to our Terms and Conditions 

·      Provide true, accurate and up-to-date billing information 

·      Provide up-to-date company contact details 


You agree to our above requirements and won’t break them in anyway.

We may change the conditions of using our service in the future. We will tell you of any changes

that will be made.

We will use your company email address provided to contact you with any updates.


3.What can you do?


This section relates to licensing information and limitation of uses.


There are a number of things that you are allowed to do, and some that you are not.


This is an outline of our ‘Acceptable Uses’ for our service.


Things you can do:


·    Upload content for your company use

·    Investigate analytics for your company use

·    Export reports for your company use

·    Share information between Authorised Users within Company accounts

Things you cannot do:

·      Give your password to anyone else

·      Share your password or login details with people outside of the Company

·      Share private or confidential information with others without permission

·      Use analyses for malicious reasons on other Companies information

·      Test the vulnerability of our Service

·      Attempt to get around security procedures or authentication

·      Try to uncover or share our trade secrets or proprietary information

·      Attempt to access content that has not been shared with you

·      Sell or licence our Service to anyone

·      Use our Service with a third-party host, software or organisation that is not pre-approved by us

·      Publish, share, or store materials that constitute child sexually exploitative material (including

material which may not be illegal child sexual abuse material but which nonetheless

sexually exploits or promotes the sexual exploitation of minors), unlawful pornography,

or are otherwise indecent;

·      Share, or store content that contains or promotes extreme acts of violence or terrorist activity, including

terror propaganda

·      Harass or abuse Tigim employees or representatives or agents performing services on behalf of Tigim

·      Violate the privacy or infringe the rights of others

·      Withhold payment for services

We can take any action if we are told or find out that any of the rules have been broken. This means we can

suspend accounts while we investigate the situation. We can stop access to accounts and end the contract

immediately the policy rules have been broken. 

4.    Ending your account access/subscription:

When it is your decision:


You have the first 15 days (unless otherwise stated in your contract) to end the

licence agreement without any problem.


A refund will be given when you cancel within this 15-day period.


We would ask to have a conversation to learn your reasons why and help us improve where necessary.


After the first 15 days, your annual account licence will be in effect. To end the

agreement after this time, we will look for a cancellation fee of 3 months' payment.

Money that was prepaid for months not used outside of this 3-month period will

be returned.


Again, we would like to discuss your reasons in advance and try to do our best for you. If we cannot, then we will be

sad to see you go and hope we can improve moving forward.



When it is our decision:


We can stop the access of your account if you break any of the requirements in Section 2 on our ‘Acceptable Uses’.


We will not be held responsible (liable) for any impact this may have on your business.

Where possible, we will give you 30-days notice that your licence will end due to failure to comply with our

acceptable uses.

However, if there is a serious breach of rules, such as (but not limited to) intent to access our intellectual property,

then we will suspend accounts immediately. This will be investigated and you will be notified of our course of action. 


5.    What we own:

This sets out our rights to our Intellectual Property.

We own all of the information on our website, our logos, content, and proprietary information

and we are covered by Copyright law.

This means that nothing we publish, create or produce can be reused by you or others and made look like your

work or creation. Anything that goes against this will result in the immediate suspension of accounts. We will

investigate it and if terms in our contract are broken, we will end your licence agreement for all users without

any liability on us.


6.    What you own:


You own all of your content, data and information.

We only ask for the name and company email address of Authorised Users.

The company is our primary customer and we have limited information on users. There will be a main contact

within the Company to act on oversee the account and users. No personal details are needed.

We do not use any information to sell to advertisers or third-party organisations, and we do not use or

repurpose any content uploaded.

Authorised Users can upload and store content that they want to analyse.

In a business account, users can share that content with other authorised users within your company. Users

control who can see their content by sharing a link through the platform.

When a document is shared with another member of your organisation, they can see the analysis report,

add comments but cannot modify anything on your account.

No one within your organisation will see any content that you have uploaded unless you invite them.

No one outside of your organisation will ever be able to access your content. We do not allow sharing

between different organisations.

All the information you add is treated as confidential. We operate under strict GDPR rules and conform to

Privacy laws for customers in the USA, Brazil and California.

Users can store documents.

Users can also delete them. When you do, we remove from all information from our system.

With the termination of an account, all details are removed within 30 days of closure.

If you leave as an authorised user, but the company stays on, your individual accounts will be removed and any

content belonging to it.

We track activity within the site to help us improve our services. This can help us to know what features are used

often and need to be updated or what is not of any use and could be removed.


We will provide an order form/purchase order form specific to your requirements. 

We will agree in advance of licences being added or any payment

being made. 

At this time, we accept payments through Stripe, invoicing, bank

transfers and will agree the best method with you in advance. 

You will receive a company-specific invoice that outlines your

payment plan (example: Annual, number of licences and renewal dates) 


Refund policy 

·       You have the ability to change your mind about the subscription

within the first 15 days (unless otherwise stated in your specific plan) 

·       This is without question and with a full refund (although

we would like to know why to help us improve)

Any cancellations to annual plans after the first 15-day period incurs 3-month payment 


Unless a fixed term is stated, we will automatically renew after 12 months period for annual licences 

We will contact you 30 days in advance to discuss any changes you would like to make,

such as adding more licences.

8.    Limitation of Liability

In no event will we, our suppliers, or our licensors be liable with respect to any subject matter of this agreement

under any contract, negligence, strict liability or other legal or equitable theory for: (i) any special, incidental or

consequential damages; (ii) the cost of procurement for substitute products or services; or (iii) for interruption of use,

loss, or corruption of data. We shall have no liability for any failure or delay due to matters beyond our reasonable

control. The foregoing shall not apply to the extent prohibited by applicable law.


9.    Indemnification

You agree to indemnify and hold harmless us, our contractors, and our licensors, and their respective directors, officers,

employees, and agents from and against any and all claims and expenses, including attorneys' fees, arising out of

your use of the Service, including but not limited to your violation of this Agreement.

 10.    Governing Law of Terms


These Terms shall be governed and construed in accordance with the laws of Ireland, which governing law applies to

agreement without regard to its conflict of law provisions.


Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.

If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of

these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our

Service and supersede and replace any prior agreements we might have had between us regarding Service.

11.    Making changes

We will make improvements to our service which will involve updating our terms in the future. 

They will include: 

·       Any changes to how we operate

·       Changes to the law that we need to comply with 

·       Regulatory requirements 

We will contact you with any changes that can impact your use of the service or your

legal rights. This will done using the email address connected to your account.  We will notify you with more

than 30 days’ notice of when they will come into effect

If you disagree with them, you have the right to cancel this agreement. Of course, we would like to spend the time to

discuss this with you. If an agreement cannot be reached, we’ll offer you a prorated refund based on the amounts you have

prepaid for Services and your account cancellation date. By continuing to use or access the Services after the updates come

into effect, you agree to be bound by the revised Terms.


12.    Contact Us

If you have questions or queries about these Terms of Use, please contact us.

Tigim is located in Ireland.

Address: Fernwood CT, Dublin 24

Contact: hello@tigim.co or your account manager as specified on your plan.